Urumqi

Overview

Gallery

Itinerary

• When your driver arrives at Urumqi Diwopu International Airport (URC),u00a0he will first check your flight arrival time from the Arrival Flight Information Board, then go to the exact terminal building, wait at the exit from where you will come out.u00a0 He will hold your name sign and wait for you to show up.u00a0 Please follow him to go to your hotel. nnFrequently Asked Questions: nnQ:u00a0 How long will my driver wait for me?u00a0u00a0 nnA:u00a0 Your driver will wait until your show up.u00a0 If the last person has come out from your flight, he will ask the airport staff if there is anyone left in the luggage claim area.u00a0 Then he will have to make a phone call to the local travel agent.u00a0 Your driver will leave the airport only after receiving a phone notice from the local travel agent. nnQ:u00a0 What happen if my flight is delayed? nnA:u00a0 Delayed flights will costu00a0additional charge.u00a0u00a0Please use the urgent contact number on your voucher, contact the local travel agent as early as possible.u00a0 u00a0 nnQ:u00a0 What happen if my flight is cancelled?u00a0 nnA:u00a0 Please use the urgent contact number on your voucher, contact the local travel agent as early as possible.u00a0 u00a0If your driver is already waiting for you at the airport, there is no refund for no show caused by flight cancellation. nnQ:u00a0 Will the driver telephone me from the airport? nnA:u00a0u00a0No.u00a0 Your driver does not speaking in English.u00a0u00a0The local travel agent will be your backup. nnQ:u00a0 What should I do if I can not find my driver? nnA:u00a0u00a0Telephone the local travel agent.u00a0 The staff will ask you to pass the phone to a Chinese person standing beside you, because it will be easier for a Chinese person to clarify your exact location.u00a0 Then please wait there.u00a0 Your driver will come to you.u00a0 Do not move!u00a0 Please do not go to your hotel by yourself.

Good to know

• Infants and small children can ride in a pram or stroller

• Public transportation options are available nearby

• Suitable for all physical fitness levels

• Please provide customer's cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer's cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.

• Please offer airline details upon reservation.

• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.

• The service hour of this airport pickup and transfer is 24 hours

• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).

• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

• This service is not available for Chinese public holidays such as Golden Week from May 1 to May 7, National Day Holidays from Oct 1 to Oct 7, Chinese New Year, Mid-autumn Festival, QingMin Festival, Duanwu Festival.

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Reviews