Introduction
Welcome to Hop On Hop Off Tickets. This Cookie Policy explains how we use cookies and similar tracking technologies on our website hoponhopofftickets.com (the “Website”). This policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them.
By using our Website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not accept the use of cookies, please disable them following the instructions in this policy so that cookies from our Website cannot be placed on your device.
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you access the internet. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the website.
Cookies allow a website to recognize your device and remember if you’ve been to the website before. They help our Website function properly and improve your user experience, as well as help us understand how people use our Website so that we can make it better.
Types of Cookies We Use
We use different types of cookies for various purposes. These include:
Essential Cookies
These cookies are necessary for the Website to function properly. They enable basic functions like page navigation, access to secure areas of the Website, and booking functionality. The Website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences.
Examples of essential cookies we use:
- Session cookies for managing user sessions
- Security cookies for detecting authentication abuses
- Load balancing cookies for server allocation
Functional Cookies
These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Examples of functional cookies we use:
- Language preference cookies
- Location cookies to suggest relevant content
- Customization cookies that remember your preferences
Performance/Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the Website. All information these cookies collect is aggregated and anonymous.
Examples of performance cookies we use:
- Google Analytics cookies
- Hotjar cookies for heatmaps and session recordings
- Page load time tracking cookies
Marketing/Advertising Cookies
These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Examples of marketing cookies we use:
- Google Advertising cookies
- Facebook Pixel
- Retargeting cookies
Social Media Cookies
These cookies are set by social media services that we have added to the Website to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.
Examples of social media cookies we use:
- Facebook sharing cookies
- Twitter sharing cookies
- Instagram sharing cookies
Specific Cookies We Use
The table below provides more detailed information about the specific cookies used on our Website:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| PHPSESSID | Essential | Preserves user session state across page requests | Session |
| _ga | Performance | Used by Google Analytics to distinguish users | 2 years |
| _gid | Performance | Used by Google Analytics to distinguish users | 24 hours |
| _gat | Performance | Used by Google Analytics to throttle request rate | 1 minute |
| _fbp | Marketing | Used by Facebook to deliver advertisements | 3 months |
| _hjid | Performance | Sets a unique ID for the session to allow Hotjar to collect usage data | 1 year |
| lang | Functional | Remembers the user’s selected language version | 1 year |
| currency | Functional | Remembers the user’s selected currency | 30 days |
| recently_viewed | Functional | Tracks recently viewed tours for user convenience | 30 days |
| utm_source | Marketing | Tracks the source of visitor traffic | 30 days |
| cart_items | Essential | Stores items in the shopping cart | Session |
Third-Party Cookies
Some cookies are placed by third parties on our behalf. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. These third parties use cookies, web beacons, and other tracking technologies to collect information about your use of our Website and other websites.
This information may be used to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Website and other websites, and better understand your online activity.
We have no control over these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Your Cookie Choices and How to Opt-Out
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in the following ways:
Browser Settings
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via the support pages of your browser:
Please note that if you choose to block cookies, you may not be able to use all the features of our Website.
Cookie Consent Tool
When you first visit our Website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking on the “Cookie Settings” link in the footer of our Website.
Opt-Out of Specific Third-Party Cookies
For cookies that are used to create profiles and serve advertising, you can opt-out through the following services:
- Google Analytics Opt-out Browser Add-on
- Your Online Choices
- Network Advertising Initiative
- Digital Advertising Alliance
Do Not Track Signals
Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites that you do not want to be tracked. Because there is not yet a common understanding of how to interpret DNT signals, our Website does not currently respond to DNT signals. We continue to work with the online industry to define a common understanding of how to treat DNT signals.
Data Retention
Different cookies remain in your device for different periods of time:
- Session Cookies: These are temporary cookies that expire when you close your browser.
- Persistent Cookies: These remain on your device until they expire or you delete them from your cache. The length of time they stay on your device will depend on the cookie’s “lifetime” as specified in the table above.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised Cookie Policy on our Website. We encourage you to periodically review this page for the latest information on our cookie practices.
International Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there.
Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information through cookies, please contact us.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- By email: privacy@hoponhopofftickets.com
- By mail: Data Protection Officer, Hop On Hop Off Tickets, 123 Explorer Avenue, London, EC1A 1BB, United Kingdom
- By phone: +44 20 1234 5678
This Cookie Policy was last updated on June 5, 2025.
