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Terms and Conditions
Review our policies for a smooth travel experience
Introduction
Welcome to Hop On Hop Off Tickets. These Terms and Conditions (“Terms”) govern your use of the hoponhopofftickets.com website (the “Website”) and all related services (collectively, the “Services”) operated by Hop On Hop Off Tickets Ltd (“we,” “us,” or “our”).
By accessing or using our Website and Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website or use our Services.
We reserve the right to modify these Terms at any time. We will post the modified Terms on this page and indicate the date of the most recent update. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
Definitions
In these Terms, the following definitions apply:
- “Booking” refers to the reservation of hop-on hop-off bus tours or related services through our Website.
- “Customer” or “you” refers to the individual or entity accessing or using our Website and Services.
- “Tour Operator” refers to the third-party company that provides the actual hop-on hop-off bus tour or related services.
- “Ticket” refers to the digital or physical document that confirms your Booking and grants you access to the tour or service.
Account Registration
Creating an Account
To access certain features of our Website, you may be required to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.
Account Security
You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel Bookings at our sole discretion if we believe that your account is being used in violation of these Terms or for fraudulent purposes.
Age Restrictions
You must be at least 18 years old to create an account and make Bookings on our Website. If you are under 18, you may only use our Website with the involvement and consent of a parent or guardian.
Booking and Payment Terms
Booking Process
When you make a Booking through our Website, you are entering into a contract with us for the provision of booking services and with the Tour Operator for the provision of the actual tour or service. By completing a Booking, you warrant that you have the legal capacity to enter into binding contracts.
Pricing and Payment
All prices displayed on our Website are in the selected currency and include applicable taxes unless otherwise stated. Payment for all Bookings must be made in full at the time of booking. We accept various payment methods as indicated on our Website.
Booking Confirmation
After completing your Booking and payment, you will receive a confirmation email containing your Booking details and Ticket information. This email serves as confirmation of your Booking. It is your responsibility to check that all Booking details are correct. Please contact us immediately if there are any errors.
Third-Party Tour Operators
We act as an intermediary between you and the Tour Operators. While we carefully select our Tour Operator partners, we are not responsible for the actual provision of the tour or service, which is the responsibility of the Tour Operator. Each Tour Operator may have their own terms and conditions that apply to your Booking, and it is your responsibility to familiarize yourself with these.
Cancellation and Refund Policy
Cancellation by You
Cancellation policies vary depending on the Tour Operator and the specific tour or service booked. The applicable cancellation policy will be clearly displayed during the booking process and in your Booking confirmation. Generally:
- Flexible Tickets: May be cancelled up to 24 hours before the scheduled tour date for a full refund.
- Standard Tickets: May be cancelled up to 72 hours before the scheduled tour date for a full refund.
- Special Offer Tickets: May have different cancellation terms, which will be clearly stated at the time of booking.
To request a cancellation, please contact our customer service team through the methods provided in your Booking confirmation or on our Contact Us page.
Cancellation by Us or the Tour Operator
In rare circumstances, we or the Tour Operator may need to cancel a tour due to unforeseen circumstances, such as extreme weather conditions, safety concerns, or insufficient participants. In such cases, you will be offered:
- A rescheduling of your tour to another available date
- An alternative tour of equivalent value
- A full refund
Refund Processing
Approved refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
No-Show Policy
If you fail to attend your booked tour at the scheduled time and date (“no-show”), you will not be eligible for a refund unless:
- You contact us at least 2 hours before the scheduled tour start time
- The no-show is due to exceptional circumstances beyond your control (documentation may be required)
Ticket Usage and Validity
Ticket Validity
Tickets are valid only for the specific date(s) and time(s) indicated on the Ticket, unless otherwise stated (e.g., “open dated” tickets). The validity period will be clearly stated on your Ticket and in your Booking confirmation.
Ticket Redemption
You must present your Ticket (either in digital or printed format) to the Tour Operator to gain access to the tour or service. The Ticket must be presented along with valid identification that matches the name on the Booking.
Ticket Transfers
Unless otherwise stated, Tickets are non-transferable and may only be used by the person(s) named in the Booking. Any attempt to transfer or resell Tickets contrary to these Terms may result in the cancellation of the Booking without refund.
Lost or Stolen Tickets
If your Ticket is lost or stolen, please contact our customer service team immediately. We may be able to reissue your Ticket, subject to verification of your original Booking.
Intellectual Property Rights
Our Intellectual Property
The Website and its original content, features, and functionality are owned by Hop On Hop Off Tickets Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website and Services for personal, non-commercial purposes in accordance with these Terms.
Restrictions
You may not:
- Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from our Website
- Use any automated means, including but not limited to agents, robots, scripts, or spiders, to access, monitor, or copy any part of our Website
- Use our Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Website
- Use any device, software, or routine that interferes with the proper working of the Website
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website
User Content
User-Generated Content
Our Website may allow you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material (“User Content”). You are responsible for the User Content that you post on or through our Website, including its legality, reliability, and appropriateness.
License to User Content
By posting User Content on or through our Website, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any media formats and through any media channels.
Content Restrictions
You agree not to post User Content that:
- Is false, misleading, or fraudulent
- Infringes any patent, trademark, trade secret, copyright, or other intellectual property right of any party
- Is defamatory, obscene, pornographic, vulgar, or offensive
- Promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group
- Is violent or threatening or promotes violence or actions that are threatening to any person or entity
- Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libelous
- Contains any computer viruses or other malicious code designed to attack, damage, or obtain unauthorized access to any system, data, password, or other information
We reserve the right to remove any User Content from our Website at our sole discretion, without prior notice and without liability.
Limitation of Liability
Disclaimer of Warranties
The Website and Services are provided on an “as is” and “as available” basis. We make no warranties, expressed or implied, regarding the operation of the Website or the information, content, materials, or products included on the Website. We disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall Hop On Hop Off Tickets Ltd, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Website or Services
- Any conduct or content of any third party on the Website
- Any content obtained from the Website
- Unauthorized access, use, or alteration of your transmissions or content
Our total liability to you for all claims arising from or related to the Website or these Terms shall not exceed the amount paid by you to us during the six (6) months preceding the event giving rise to the liability.
Indemnification
You agree to defend, indemnify, and hold harmless Hop On Hop Off Tickets Ltd, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website or Services.
Force Majeure
Neither we nor any Tour Operator shall be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation):
- Strikes, lock-outs, or other industrial action
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster
- Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
- Impossibility of the use of public or private telecommunications networks
- The acts, decrees, legislation, regulations, or restrictions of any government
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any dispute arising under or relating in any way to these Terms or the Website shall be resolved exclusively by the courts of England and Wales. However, this does not affect your statutory rights as a consumer or prevent you from bringing a claim in your local courts if the laws of your country of residence permit this.
Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and us concerning the Website and Services.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The most current version will always be posted on our Website. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised Terms.
Contact Us
If you have any questions about these Terms, please contact us:
- By email: legal@hoponhopofftickets.com
- By mail: Legal Department, Hop On Hop Off Tickets Ltd, 123 Explorer Avenue, London, EC1A 1BB, United Kingdom
- By phone: +44 20 1234 5678
These Terms and Conditions were last updated on June 5, 2025.